Hi friends! If you have a question that you don't see addressed below please send me a message through the contact page or on my social media accounts Cherridayys on instagram or twitter.
✦ INTERNATIONAL BUYERS ✦
If you are located outside of the US please proceed to my etsy shop to purchase instead! This is just an easier way to navigate international customs + taxes! If you have already made a purchase on this platform I will refund your order and refer you to my etsy shop. Thank you for understanding.
Cherridayys Etsy Shop: https://www.etsy.com/shop/Cherridayys
✦ SHIPPING/PROCESSING TIMES ✦
Orders are sent out in 3-8 business days. Since I pack and ship out orders entirely myself, please be patient as I fulfill the orders! If your order contains a preorder item, the entire order will not ship until I have received all preorder stock.
PLEASE ALLOW 3-6 DAYS FOR US ORDERS
PLEASE ALLOW 2-4 WEEKS FOR INTERNATIONAL ORDERS + customs may hold orders for longer
⟡ If you haven't received your order within the timeframe above, feel free to email me with your order number and I will see what I can do!
⟡ If you have multiple orders that have not yet been shipped and would like to combine shipping, please drop me a message!
✦ STAMPED MAIL ✦
To make shipping more affordable, orders with only sticker purchases are sent out with a stamp & envelope which means there is no tracking. Please allow 1-2 weeks for US orders and 4-6+ weeks for international orders.
✦ PREORDERS ✦
Merch production will start after the preorder period ends and information regarding each preorder item can be found within the product's description. The provided timeline is an estimate and subject to change.
The items will take a few weeks to manufacture and get to me not including processing and shipping time. Especially during this end of year and holiday season, postal services will be understandably busy so Please expect to wait approx 1-2 months to receive your pre order.
If your order includes a preorder item, the entire order will not ship until all items have arrived
⟡ WILL PREORDERS ITEMS STILL BE AVAILABLE AT A LATER DATE?
After this initial round of pre-orders, these items will be available in limited stock during future shop updates as well as in person events and conventions. Pre-orders are a good way to guarantee your purchase!
✦ CANCELLATION/RETURNS ✦
Cancellations are only accepted if I have not shipped your order. Please request through the contact page to notify me and not on social media.
All sales are final after the order has been shipped. Returns and exchanges are not accepted. However, please contact me with photo evidence if there is a mistake with the order and I will see what I can do!
✦ PRODUCT RESTOCK ✦
If a product is being permanently discontinued I will put it in the product description. Otherwise, any sold out items will eventually be restocked at a future shop opening. Feel free to message me about any specific items!